About the return policy?

What do I need to know about the return policy?

What do I do when the product does not meet my requirements?

Any product may be returned within 10 days from the delivery date. The condition on which a product may be delivered is the integrity of the packaging, of the product delivered as well as for the accessories. The return of the product shall be the client's responsibility and shall be made at his/her own expense, within 5 days from the termination of the agreement, using the same transportation service as the one that made the delivery. SC Decorations Smart SRL shall refund the money within 30 days from the written notification about the termination of agreement.

The delivered product is not working. What do I do?

In the event that the product is not working properly or has manufacturing defects, this shall be replaced with a functioning one, provided a written notification is sent to order@smartcandle.ro, îwithin 48 hours from the receipt of the product.

Complete details about the return policy can be found on Return policy page in the Customer support section.