How do I pay?

What do I need to know about paying for the order?

What does 'pay on delivery' mean?

Pay on delivery means paying for the order upon delivery by courier. The representatives of the courier company shall collect the money in cash from you and shall transfer the sum in our account. For this service, the courier company charges a fee. We recommend you to pay by bank transfer, using your personal digipass or your credit card, in order to save the courier fee. The choice is yours!

Can I buy a product if I don't have a card or wish to use it?

Yes! You can choose as payment method, pay on delivery or pay by bank transfer.

Do you accept payment by credit card?

YES! We accept the following credit cards: Visa, Visa Electron, Mastercard/Eurocard, Maestro, including the virtual cards Visa or MasterCard. Paying by credit card, your order shall be processed immediately.

What are the advantages of paying by credit card?

Paying by credit card shall give you a safer possibility to administer your budget and at the same time it is the ideal solution when you want to buy and send a present. Moreover, choosing this payment method shall save you from paying the commission for the courier.

How safe is to pay by credit card?

The safety of your bank account and of your debited sum is 100%. Our online shop, in partnership with Epayment, offers you this service under the best circumstances and in complete safety. To finalize the transactions and fulfill all the requirements of the Romanian legislation in force, a number of personal information are required from the buyer, such as: name and surname, mail address, postal code, county, copuntry, telephone number and email address, for a better communication. All the data are encrypted and stored on secured electronic media and shall not be used unless there is absolutely necessary for processing the order and deliver the products or services (if need be). The transactions are done in a secured environment using SSL (Secured Sockets Layer) technologies of encryption on 128 bits. All the date related to the credit cards are introduced directly on the servers of VISA and MasterCard organisations. Provided you are still not convinced that using your card is a 100% safe, you can buy and pay on delivery or by bank transfer.

What happens if I pay by card and my order cannot be delivered?

Your money are returned to your card within a few days after the transaction. The entire amount shall be transferred back to your bank account. A sales representative will contact you and offer you all the necessary information.

Is there a commission for paying by card?

There are no commissions or fees for all payments/transactions by credit card on SmartCandle.ro.