Who delivers my order?

What do I need to know about products delivery?

WHO DELIVERS MY ORDER?

The products ordered shall be delivered by the company courier TCE Transexpress SRL. The delivery program is from Monday to Friday between 9-17.

HOW MUCH DOES THE DELIVERY COST?

The delivery costs are correlated with the payment method! Thus, when you prepay (online by credit card or by bank transfer/payment order), the delivery costs less! You can find details about the dleivery on Products delivery page.

IS THERE A FREE DELIVERY

YES! Delivery is free of charge for orders more than 150 lei (additional kgs are not part of this promotion).

HOW DO I KNOW WHEN MY PRODUCTS ARRIVE?

It's simple! View the page 'Your order history' in 'My account' and you shall see the status of your order. Our estimation regarding product delivery is based on several important factors: the time period when the order was placed, the availability of our products ordered and the delivery time. Upon your agreement, the delivery method will be decided. The time period shall be maintained, in case you pay by bank transfer or by credit card online, taking as the reference point the moment when the payment is confirmed.

CAN I ORDER AND SEND A GIFT?

Of course! For this, your order must meet two requirements: the recipient must be in Romania and the payment shall be made by credit card or bank transfer.

CAN I DELAY THE DELIVERY?

YES! After the order has been placed, write us an email at comenzi@smartcandle.ro mentioning the date when you want your order to be delivered (or when you want your order to arrive and we will calculate the delivery time according to the delivery address).

WHAT DO I HAVE TO DO UPON RECEIPT OF MY ORDER?

When you receive your ordered products (parcel) please check, in the presence of the courier, the integrity of the packaging and seal and the invoice. The products are sealed in the original packaging of the producer and are insured during transportation. Please mention on your AWB (or in a status report) the problems regarding the integrity/content or your parcels and refuse to pay for those with problems. Any subsequent complaints regarding these aspects are null.

WHY WAS MY ORDER CANCELED?

In case we were unable to contact you, your order shall be canceled. Before placing an order, please check if you completed correctly all your personal details. In the event that our SmartCandle sales representatives are unable to establish a first contact with you, your order shall be considered an error and shall be canceled.