Delivery of the products

Any order placed on SmartCandle.ro includes transport, regardless of the payment method chosen.

Delivery methods

The products ordered on SmartCandle.ro shall be delivered by the courier company TCE Transexpress SRL. The delivery program is from Monday to Friday between 9-16. You can choose the delivery destination ( at home, at work or any other address mentioned), free of any additional costs.

When you receive your ordered products (parcel) please check the integrity of the packaging and the invoice. Please mention on your AWB or in a status report the problems regarding the integrity/content or your parcels and refuse to pay for those with problems. Any subsequent complaints regarding these aspects are null.

Product delivery

The products are sealed in the original packaging of the producer and are insured during transportation until delivery. The product insurance cost is 0,7%* of the total value of the delivered products. To protect the original packaging and for a better protection, SmartCandle.ro ships the products in an additional packaging.

Delivery costs

Transportation delivery fees:
-15 lei * fixed fee/ order.
-1 leu* for each additional kilo (applicable to all the parcels exceeding 3 kg)
-1 leu* for each kilometer from a TCE TRANSEXPRES SRL working point.

Payment commissions for transportation fees

- Online payment by credit bank or bank transfer order – the commission is zero.
- Payment on delivery – fixed fee: 5 lei*

The invoice issued shall have all the delivery fees included, separately from the total value of the products.

* Fees are VAT excluded.

Special conditions

During the shipping process, independent of our will or that of the courier's, several factors may influence and delay the delivery (unfavourable weather conditions, accidents or traffic jams). Under these circumstances, a SmartCandle.ro sales consultant shall inform and communicate to you the new delivery date.