You may return the products if you find yourself in one of the situations mentioned below:

Wrong delivered product

In case another product has been delivered to you, different from what you actually ordered, please notify us within 24 hours! You shall return the product using the same transport service as the one we use for delivering the products, and we shall replace the wrong product with the right one. All the return costs and the transportation costs shall be the responsibility of SC DECORATIONS SMART SRL.

Faulty product within the first 48 hours from delivery

If the delivered product does not function properly or has manufacturing defects, provided you notify us within the first 24 hours from delivery , this shall be replaced with a functional one.
You shall return the product using the same transport service as the one we use for delivering it, and we shall replace the faulty product with a new one. All the return costs and the transportation costs shall be the responsibility of SC DECORATIONS SMART SRL.

Deteriorated parcels

Upon delivery, the client has the right to refuse the products whose packaging have been deteriorated. As physical evidence, the parcel may be photographed and on the AWB it can be mentioned the status of the parcel and the delivery time.

For the products whose packaging has visible signs of deterioration when delivered by courier, we recommend you to refuse to accept them. The product is not in conformity with the specifications mentioned on the web page. In case the product delivered is not in conformity with the specifications mentioned on the product web page, this may be returned without any additional costs, after a notification has been previously sent in writing in which the lack of conformity shall be specified within 48 hours from delivery. The client may require the replacement of the product or the money back. All the costs for handling the return and transportation for the correct product shall be the responsibility of SC DECORATIONS SMART SRL.

Other conditions for returning the product

Any change in the condition of the products (bumps, fragments, scratches etc) or the deterioration of the original packaging shall automatically lead to the application of a return procedure subject to additional costs paid for handling the return to the initial status in which they were delivered. The amount of handling cost shall be communicated to the client in a written notification only at the receipt of the returned products.

Product deterioration leads to the cancellation of the return procedure. According to the client's option, we will resend the deteriorated product, on the client's expense. This clause is applicable in accordance with O.G. 130/2000, about the purchase of products using long-distance communication techniques, applying the definitions in O.G. 130/2000 art. 2 paragraph e.

The products may not be returned/replaced unless the price has already been paid!

Procedure:
1. Sent your request by email to: suggestions@smartcandle.ro.
2. You will receive a reply with the registration number of your complaint and the return/replace instructions.

The product must be returned, together with the invoice in the original form or its xerox copy to our address.

For further information regarding the rights of the customers/consumers and other complaints please consult the web page of the ANPC (AGENTIA NATIONALA PENTRU PROTECTIA CONSUMATORILOR – The National Agency for the Consumers' Protection) http://www.anpc.gov.ro/anpc/index.php, or at the telephone number 0 800 080 999.