100% SATISFACTION GUARANTEED

We guarantee that the SmartCandle products will satisfy you 100%!

In accordance with art. 4 paragraph b of the Government Ordinance no. 130/2000, the consumer has the right to notify in writing the company SC DECORATIONS SMART S.R.L. that he/she refuses the product, without penalties or justifications, within 10 working days from the receipt of the product.

The closing of the deal takes place in the moment the invoice is issued and not when the order is placed or when the order is automatically confirmed. According to the legislation in force, the right to refuse the purchase is applicable only to client representing physical entities/persons.

Return of the product and money back

If you are not completely satisfied with our products, do not worry! You may return the product and we shall give you the money back in maximum 30 days from the return date, in your account or by mail order.

Replacing the product with another product

Should you wish to replace a product with another product of higher value, you shall pay the difference, or you shall be reimbursed with the difference3 in case the value is lower, up to the value of the product you want to replace.

Additional conditions regarding the return policy

In accordance with the legislation, the return of the product in the situations mentioned above is done at the expense of the client. The products shall be returned within 5 working days from the termination of the agreement, using the same transportation service that delivered them. The products shall be returned in the same condition in which they were received, in the original packaging and accompanied by all the accessories and the original documents. The deterioration of the products (physical modifications, bumps, fragments, scratches, shocks etc.) leads to the refusal of the return procedure.

The products may not be changed/returned unless the price has been already paid.

Procedure:
1. Sent your request by email to: suggestions@smartcandle.ro.
2. You will receive a reply with the registration number of your complaint and the return/replace instructions.

The product must be returned, together with the invoice in the original form or its xerox copy to our address. The consumer has the right to notify in writing the commercial company that he/she refuses the product, without penalties or justifications, within 10 working days from the receipt of the product, or in case of service providing, about the termination of the agreement.